About us

Crystal ASP was established in 1998 to provide complete customer and business management solutions for the wholesale and retail Telecoms and Energy sectors, through its UNO product.

UNO enables customer acquisition, order management and provisioning, billing, product management and customer relationship management, within a short time-frame and with low staffing levels. UNO reduces set-up time and costs, and keeps operating costs low while maximising revenue potential.

Headquartered in Dublin, Ireland, Crystal ASP has centres in Romania and the UK.

Our History

1998
  • Product Roadmap conceived and high level design architecture specified
  • Core Development Team assembled
1999
  • Design and initial development of Numeros-Retail (billing) completed
2000
  • Phase-1, Reseller system first Installation Ireland
  • Functionality increased to include Web and Tier-1 functionality
  • Customer Web Portal released
2001
  • Retail Provisioning systems designed, built and deployed
  • Full Tier-1 Wholesale Provisioning & Billing systems designed
  • Interfaces to existing Tier-1 provisioning systems developed
2002
  • Outsourced Billing Capability – launch of Bureau operation
  • Tier-1 Wholesale Provisioning and Billing system installed including,
    • CPS & IDA handling
    • Multiple Switch loading
    • Multiple Swtich Mediation
2003
  • More Access Provider (Carriers) added to catalogue
  • Invoice Fulfillment House functionality added
  • Supported carriers include  BT (UK, IE, NL), KPN, Verizon, Colt, Cable & Wireless,Imagine, Access
  • Ebillz via email added to core billing functionality
2004
  • First company to achieve full WLR accreditation with Eircom (Incumbent Carrier)
  • Business to Business Portal released to support Reseller remote order entry for IDA/CPS/WLR
  • WLR-2 Portal released to enable UK based resellers
2005
  • UNO released and integrated with all previous core systems
  • Full ticketing module integrated
  • Billing extended to cater for Energy (Electricity & Gas) sectors
2006
  • Direct WLR-2 SPG accreditation from OpenReach UK
  • Provisioning interfaces added to support Wireless Broadband
  • GIS & Scheduling functionality added
2007
  • Sales and Marketing functionality of UNO extended to include full life-cycle cover
  • Stock Control / MRP Systems integrated to UNO
  • KCI (Keeping Customers Informed) released to handle all correspondence via SMS/Email & Letters
2008
  • WiMax provisioning features added
  • Full Commissions & Multi-Level-Marketing (MLM) added to core solution
  • Launch new Customer Self-Care Portal
  • Implemented full Switch management within UNO - Barring TOS etc
  • Web-Services-Layer (WSL) released to enable communications with external 3rd party delivery platforms
2009
  • First commercial WiMax deployment in Ireland implemented using UNO and supporting core systems
  • iPhone customer care app added to price book
  • Waste Management Sector specific handling added to core systems
  • InterCarrier module added to support reporting, reconciliation and route management
  • Document management & Retrieval capabilities added to UNO
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